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Terms of service

What you're signing up for, and what you aren't.

Last updated: October 14, 2026.

This English text is an informational translation. The Spanish version is the one that is legally binding: read it in Spanish.

Zaki is a product of Ashura Design, S.A. de C.V. («Ashura»). Learn about the company at ashura.mx.

1. Who provides the service

Ashura Design, S.A. de C.V., RFC (tax ID) ADE2107126A9, with its address at Puerto Rico 77, Col. El Marqués Queretano, C.P. 76085, Querétaro, Qro. (ashura.mx), operates the Zaki system and the site https://zaki-ai.com.mx. Contact: hola@zaki-ai.com.mx.

2. What the service is

Zaki is an administrative management system for professional services organizations, provided as software as a service. It is accessed online from https://zaki-ai.com.mx and includes the features described on this site at the time you sign up. Each organization operates in its own separate space within the system: its data is not accessible to any other organization.

Zaki does not provide, register, buy, renew or include domain names, and the organization's public website is not part of the service. If the organization already has its own website and domain, Zaki can connect to them so that their contact and booking forms write directly into the system; that connection is discussed in person, is a separate service and is quoted separately.

Zaki does not provide medical or legal services, and does not replace the professional's judgment. Diagnosis, treatment, case strategy, deadline computation and meeting deadlines are the responsibility of whoever handles the case. The system records, safeguards and reminds you of what you enter; it does not verify it or calculate it for you.

3. Sign-up and payment

  • Training is included on every plan: an online session with your team so it can start working in Zaki. It is not charged separately.
  • Setup is optional and charged once. It includes three things and nothing more:
    1. Configuration of the system: your organization, your team, their hours and the details that appear on your documents.
    2. Data import of what you give us as a spreadsheet (Excel or CSV): your patients or clients, your schedule and your service catalog. It includes up to 100 patients or clients; if your file has more, importing the excess carries an additional charge, quoted separately before it is done. We import what is in the file; we don't hand-type paper records or clean up incomplete or duplicate data.
    3. Two customizations. A customization is an adjustment to configuration, format, template or workflow within what the system already allows. It does not include developing new modules or features.
    Connecting the website you already have is not part of setup: it is a separate service quoted separately. Without setup, you do the configuration and data import yourself from the panel.
  • The monthly fee is charged in advance. Prices are in Mexican pesos and include VAT (IVA).
  • There is no minimum term. You can cancel whenever you want, effective at the end of the period already paid, and partial months are not refunded.
  • Prices published as launch pricing are honored for the period stated there, counted from sign-up.

4. Suspension for non-payment

If a monthly payment goes unpaid, we notify you by email. Non-payment does not suspend your account automatically: suspension is decided by a person at Ashura and is recorded with its reason.

A suspended account becomes read-only: your team can still log in, view and export all of its information, but no new data can be recorded, your booking page stops taking appointments and reminders stop going out. No information is deleted. Read access is kept because your organization has its own record-keeping obligations, such as the medical records required by NOM-004. Information is never withheld as a means of pressure: the export is available even if there is an outstanding balance.

5. The data belongs to your organization

Everything you enter is your organization's property. We acquire no rights over that information, we don't use it for any purpose of our own, we don't sell it and we don't use it to train models. Its processing is described in the privacy notice.

6. Export and termination

You can request the full export in CSV and JSON at any time and at no cost, including during a suspension. When you cancel the service, the final export is delivered. Today the system does not physically delete information: when the relationship ends it is kept, encrypted where sensitive and without any use, at least for the retention period required by the rules of your sector.

7. Acceptable use

  • Each person uses their own user account. Sharing credentials breaks the audit log, which is an obligation of the record itself.
  • The service may not be used for unlawful purposes or to process data without a legal basis.
  • Messaging reminders are transactional and expected by the recipient. They are not used for mass advertising.

8. Availability

We work to keep the service continuously available, with regular backups. We don't offer a guaranteed uptime percentage, which is why we don't advertise one. Maintenance windows are announced in advance when they involve an interruption.

9. Limitation of liability

Total liability for any claim related to the service is limited to the amount paid for that service during the three months before the event giving rise to it. We are not liable for lost profits, lost opportunities or consequences arising from a missed deadline, the content of a document or a professional decision.

10. Changes to these terms

Any change is published here with its date and announced by email thirty days in advance. If you don't agree, you can terminate the service before it takes effect, without penalty.

11. Governing law and jurisdiction

These terms are governed by Mexican law. For their interpretation and enforcement, the parties submit to the courts of the city of Querétaro, Querétaro, waiving any other jurisdiction.